Refund Policy

Effective Date: May 28, 2026 | Last Updated: May 28, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We take great pride in delivering high-quality food and a seamless ordering experience. However, we understand that issues may occasionally arise, and we are committed to addressing them fairly and promptly.

This Refund Policy governs all purchases made through our website meal-hangryjoes.click and any associated ordering platforms operated by Hangry Joe's. This policy complies with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state-level consumer statutes.

If you have any questions about this policy, please contact us at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

Refund requests will be considered when one or more of the following conditions are met:

• Incorrect Order Received: You received items that are materially different from what you ordered (e.g., wrong dish, wrong size, missing customizations that were specifically requested and charged for).
• Missing Items: One or more items included in your order and charged on your receipt were not delivered or provided.
• Food Quality Issues: The food delivered or prepared was of an unacceptable quality, including but not limited to undercooked items, foreign objects in food, or items that are clearly spoiled or unsafe for consumption.
• Order Not Delivered: Your order was confirmed and charged but was never delivered within a reasonable timeframe through no fault of your own.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Allergen Concerns: An item was prepared with an ingredient that was explicitly noted as an allergy on your order and was not included as part of the standard recipe, resulting in a health or safety concern.

To be eligible for a refund, you must provide reasonable documentation or evidence of the issue. This may include photographs of the item(s), screenshots of your order confirmation, or a detailed description of the problem.

3. Timeframes for Refund Requests

Timely reporting is essential for us to investigate and resolve issues effectively. Please adhere to the following timeframes when submitting a refund request:

Refund requests submitted outside these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and report any issues immediately.

4. Non-Refundable Items and Circumstances

The following circumstances and items are generally not eligible for refunds:

• Orders that have been fully consumed or substantially consumed before a complaint is filed.
• Items where the customer simply changed their mind after the order was prepared or delivered.
• Customization requests that were not specified at the time of ordering (e.g., requesting a modification after the order was placed and confirmed).
• Dissatisfaction based solely on personal taste preferences when the item was prepared correctly as described on our menu.
• Delays in delivery caused by circumstances beyond our control, including severe weather events, natural disasters, traffic conditions, or force majeure events.
• Promotional items, complimentary items, or items received as part of a loyalty reward or discount program.
• Orders placed through third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) — refunds for those orders must be processed through the respective platform's refund policy.
• Delivery fees and service charges, unless the non-delivery was entirely attributable to Hangry Joe's error.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow these steps carefully:

1. Step 1 — Document the Issue: Take clear photographs or screenshots that demonstrate the problem (e.g., photos of missing items, incorrect items, or food quality issues). Note the date and time you received your order.
2. Step 2 — Gather Your Order Details: Locate your order confirmation email or receipt. Have your order number, date of purchase, and itemized order summary ready.
3. Step 3 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: meal-hangryjoes.click
4. Step 4 — Submit Your Request: In your message, include the following information:
   • Full name
   • Order number and order date
   • Email address used at checkout
   • Description of the issue
   • Attached photos or documentation (if applicable)
   • Preferred resolution (full refund, partial refund, or replacement)
5. Step 5 — Await Confirmation: Our team will send an acknowledgment of your request within 1 business day. We may ask for additional information to complete our review.
6. Step 6 — Resolution: Once we have reviewed your request and all supporting information, we will notify you of our decision within 3–5 business days.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds will depend on your original payment method. Please refer to the table below:

Please note that while Hangry Joe's processes refunds promptly upon approval, the actual posting of funds to your account is subject to your bank's or payment provider's processing timelines, which are outside our control. If you do not see your refund after the above timeframes, we recommend contacting your financial institution directly.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of the items in your order were affected by the issue (e.g., one item out of a multi-item order was incorrect or missing).
• The food quality issue affected only part of the order and the remainder was acceptable.
• A promotional discount or coupon was applied to the order; the refund amount will reflect the actual amount paid for the affected item(s) after the discount.
• Delivery fees will generally not be refunded unless the non-delivery or quality issue was entirely the fault of Hangry Joe's.
• Service charges or platform fees may be non-refundable depending on the nature of the issue.

The determination of whether a full or partial refund is appropriate will be made at the sole discretion of Hangry Joe's after a thorough review of the submitted information.

8. Exchange Policy

In lieu of a monetary refund, Hangry Joe's may, in applicable situations, offer a replacement or exchange for the affected item(s). An exchange may be offered when:

• An incorrect item was delivered and a correct replacement can be prepared and delivered promptly.
• A quality issue is identified before or during delivery and can be rectified with a freshly prepared item.
• The customer prefers a replacement rather than a refund.

Exchanges are subject to availability and operational feasibility. If we are unable to provide an exchange within a reasonable timeframe, a refund will be processed instead. Customers must contact us within the eligible timeframe (see Section 3) to request an exchange. Exchanges will be dispatched as soon as reasonably practicable.

Please note that exchanges apply only to food items and do not extend to delivery fees, service charges, or promotional items.

9. Cancellation Policy

Due to the nature of food preparation, our ability to cancel orders is time-sensitive. Please review the following cancellation terms:

9.1 Cancellations Before Preparation Begins

If you wish to cancel an order, you must contact us immediately after placing it. If the kitchen has not yet begun preparing your order, we will process a full cancellation and issue a complete refund. To cancel, contact us immediately at [email protected] or through our website at meal-hangryjoes.click.

9.2 Cancellations After Preparation Has Begun

Once our kitchen has begun preparing your order, cancellations may not be possible. In such cases:

• A full refund will generally not be available.
• A partial refund or store credit may be offered at the discretion of Hangry Joe's management.
• Each situation will be evaluated on a case-by-case basis.

9.3 Cancellations by Hangry Joe's

On rare occasions, Hangry Joe's may need to cancel your order due to unforeseen circumstances such as ingredient unavailability, kitchen closures, or technical issues. In such cases, you will be notified as soon as possible and will receive a full refund of the amount paid. We sincerely apologize for any inconvenience this may cause.

10. Dispute Resolution Process

We are committed to resolving all customer concerns amicably and efficiently. If you are unsatisfied with the outcome of your refund request, the following escalation process is available:

10.1 Internal Escalation

If you believe your refund request was not handled appropriately, you may request that your case be reviewed by a senior member of our customer service team. Please send an email to [email protected] with the subject line "Refund Dispute – Escalation Request" and include your original order number and a summary of the issue and prior communications. A senior representative will respond within 5 business days.

10.2 Consumer Protection Resources

If you feel your consumer rights have been violated and an internal resolution has not been achieved, you may seek assistance from the following authorities:

• Federal Trade Commission (FTC): You may file a complaint at www.ftc.gov. The FTC Act prohibits unfair or deceptive practices in commerce, and the FTC accepts consumer complaints related to food purchases and business practices.
• Your State Attorney General's Office: Many states have consumer protection divisions that handle complaints related to food service and retail businesses. Visit your state government's official website to find the appropriate contact.
• Better Business Bureau (BBB): You may file a complaint or review at www.bbb.org.

10.3 Chargebacks

While you have the right to dispute a charge with your credit card issuer or bank, we encourage you to contact us first so we can attempt to resolve the issue directly. Initiating a chargeback without first attempting resolution through our customer service process may complicate and delay the resolution. We will cooperate fully with any chargeback investigation and provide all relevant documentation to your financial institution.

11. Policy Amendments

Hangry Joe's reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will become effective immediately upon posting to our website at meal-hangryjoes.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Information

For all refund requests, order issues, or questions related to this policy, please contact our customer support team using the details below:

Our customer support team is available to assist you and will make every effort to respond to your inquiry promptly and professionally. We value your business and are dedicated to ensuring your experience with Hangry Joe's is a positive one.